Privacy policy

Last updated: August 26, 2026

This Privacy Policy explains how Silhoux ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit or make a purchase through our online store, www.silhoux.in (the "Store").

By using our Store, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Store, place an order, create an account, or contact us, we may collect information such as:

Your name, email address, phone number, and billing or shipping address.
Payment and transaction information necessary to process your purchases.
Information about products you view, add to your cart, or purchase.
Your IP address, browser type, device information, and general location.
Information you provide when contacting customer support or otherwise communicating with us.
Cookies and similar technologies used to operate and improve our Store.

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and provided in accordance with applicable law.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders.
Process payments and provide order confirmations and updates.
Arrange shipping and delivery.
Provide customer service and respond to inquiries.
Maintain, operate, and improve our Store and services.
Personalize your shopping experience.
Detect, prevent, and investigate fraud, abuse, or security incidents.
Send marketing communications where permitted by law and where you have provided the appropriate consent.
Comply with applicable legal, regulatory, and tax requirements.

3. Shopify and Service Providers

Our Store is hosted and operated using Shopify. Shopify and other service providers may process information on our behalf to provide services such as hosting, payment processing, analytics, shipping, fraud prevention, customer support, and marketing.

These providers are permitted to use personal information only as necessary to provide their services to us or as otherwise permitted by law.

4. Payment Information

Payments made through our Store may be processed by Shopify or third-party payment providers. We generally do not receive or store your complete payment card number.

Payment information is handled according to the applicable payment provider's privacy and security practices.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

Keep the Store functioning properly.
Remember your preferences and shopping-cart information.
Understand how visitors use our Store.
Improve website performance and functionality.
Provide relevant advertising or marketing where applicable.

You can usually control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Store.

6. Sharing Your Information

We may share your information with:

Shopify and companies that provide services necessary to operate our business.
Payment processors and financial institutions.
Shipping and delivery providers.
Analytics, advertising, and marketing providers, where applicable.
Professional advisers such as accountants, lawyers, or insurers.
Government authorities or law-enforcement agencies when required by law.
A successor or purchaser in connection with a merger, sale, restructuring, or other business transaction.

We do not sell your personal information for money in the ordinary course of operating our Store.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain appropriate business and financial records, resolve disputes, prevent fraud, and comply with legal obligations.

The specific retention period may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal exceptions.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how your personal information is processed or shared.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you subscribe to receive promotional emails or messages from us, you can unsubscribe at any time by following the unsubscribe instructions included in those communications.

Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, transactions, account, or other necessary services.

11. Children's Privacy

Our Store is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our Store may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of those third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. International Data Transfers

Your information may be processed or stored in countries other than the country in which you live. Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.

When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Store after an updated Privacy Policy is posted means that you acknowledge the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us through the contact information provided on our Store.

Store: Silhoux
Website: www.silhoux.in