Refund policy

Last updated: August 26, 2026

Thank you for shopping with SILHOUX. We want you to be satisfied with your purchase. This Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for products purchased from our online store.

1. Eligibility for Returns

You may request a return if the product:

• Arrives damaged or defective.
• Is incorrect or different from the product you ordered.
• Has a significant manufacturing defect.
• Meets any additional return conditions stated on the product page at the time of purchase.

Furniture that has been custom-made, personalized, assembled, modified, or specially ordered may not be eligible for return unless it arrives damaged, defective, or incorrect.

2. Return Request Period

For eligible products, please contact SILHOUX within 7 days of delivery to request a return, replacement, or refund.

To help us process your request quickly, please provide:

• Your order number.
• Your name and contact information.
• A description of the issue.
• Clear photographs or videos showing the product and any damage or defect.
• Photographs of the packaging, where applicable.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Damaged or Defective Furniture

Please inspect your furniture as soon as it is delivered.

If your furniture arrives damaged or defective, please contact us before using, assembling, repairing, or modifying the product. We may request photographs or videos to assess the issue.

Depending on the circumstances, SILHOUX may offer:

• A replacement product or replacement part.
• Repair of the affected product.
• A partial refund.
• A full refund and return of the product.

The solution offered will depend on the nature and extent of the issue.

4. Wrong or Incorrect Item

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

After verifying the issue, we may arrange a replacement or provide an appropriate refund. Where the error is attributable to SILHOUX, reasonable return or replacement arrangements will be provided as applicable.

5. Change-of-Mind Returns

Unless otherwise stated on the applicable product page, returns due solely to a change of mind may be subject to our return conditions, including product condition, packaging, return shipping costs, restocking charges, and other applicable requirements.

Because furniture can be large, heavy, fragile, or specially packaged, return costs may be significant. Please contact us before arranging or shipping any return.

6. Products Not Eligible for Return

Returns may not be accepted for:

• Custom-made or personalized furniture.
• Products that have been used, damaged, altered, or modified after delivery.
• Products that have been assembled when assembly has affected their condition.
• Products missing essential parts, accessories, or original packaging where these are reasonably required for the return.
• Products returned without prior approval from SILHOUX.
• Clearance, final-sale, or non-returnable products where this was clearly stated at the time of purchase.

These exclusions do not limit any mandatory rights you may have under applicable consumer-protection laws.

7. Return Approval and Shipping

Please do not send a product back without contacting us first and receiving return instructions.

If a return is approved, we will provide instructions regarding the return method and destination.

Where the return is due to a product being defective, damaged on arrival, or incorrectly supplied by SILHOUX, we will determine the appropriate return or replacement arrangement.

For approved change-of-mind returns, the customer may be responsible for applicable return shipping, pickup, handling, or restocking costs, as permitted by law.

8. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Shipping charges may be non-refundable unless the return is due to an error, defect, damage, or other circumstance for which SILHOUX is responsible or applicable law requires otherwise.

9. Partial Refunds

In certain circumstances, SILHOUX may offer a partial refund instead of requiring the product to be returned. This may apply where a product has a minor cosmetic issue or other problem that does not substantially affect its use.

Any partial refund offered will be determined based on the circumstances of the individual order.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing, production, customization, and shipping status. Orders that have already been dispatched, specially manufactured, or customized may not be cancellable except where required by applicable law.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

11. Exchanges and Replacements

Where an eligible product is damaged, defective, or incorrectly supplied, SILHOUX may provide a replacement instead of a refund.

Replacement availability may depend on stock and product availability. If the same product is unavailable, we may offer an alternative resolution, such as a refund or replacement with a comparable product, subject to your agreement and applicable law.

12. Delivery Inspection

For furniture deliveries, customers are encouraged to inspect the outer packaging and product upon delivery.

If visible damage is present, please photograph the packaging and product and contact SILHOUX as soon as possible.

If possible, retain the original packaging until your return or damage claim has been resolved.

13. Legal Consumer Rights

This Refund Policy is intended to supplement, and not replace, any mandatory rights and protections available to consumers under applicable law.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.

14. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact SILHOUX through the contact information provided on our website.

Store: SILHOUX
Website: www.silhoux.in

Please include your order number and a brief description of your request so that we can assist you as quickly as possible.