Terms of service

Last updated: August 26, 2026

Welcome to SILHOUX. These Terms and Conditions ("Terms") govern your access to and use of the SILHOUX website, www.silhoux.in, and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.

1. About SILHOUX

SILHOUX is an online furniture store offering furniture and related products to customers through its website.

Business Contact Details:

  • Business Name: SILHOUX
  • Website: www.silhoux.in
  • Phone: 828-703-1305
  • Email: scm@arra.co.in
  • Address: Survey No 112/4, No 7, Yalachaguppe Village, Tavarekere Hobli, Bangalore, Karnataka, 562130, India

2. Acceptance of Terms

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use our website only for lawful purposes.
  • You agree to comply with these Terms and all applicable laws and regulations.

If you do not agree with these Terms, please do not use our website or place an order with us.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, materials, specifications, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary depending on your device or screen settings.
  • Minor variations in color, texture, grain, finish, or appearance may occur, particularly with natural materials.
  • Product dimensions may have reasonable manufacturing tolerances.
  • Product images may contain styling or decorative items that are not included with the purchase unless specifically stated.

We reserve the right to correct errors, update product information, or modify product specifications at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue products without prior notice.
  • Change product specifications or pricing.
  • Cancel an order if a product becomes unavailable.

If we are unable to fulfill an order that you have already paid for, we will provide an appropriate refund for the unavailable product.

5. Prices and Taxes

All prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, delivery charges, installation charges, or other fees, where applicable, will be displayed during the purchase process or otherwise communicated to you.

We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we reserve the right to cancel the affected order and provide a refund of any amount already paid.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered finally accepted until SILHOUX confirms the order.

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability.
  • Pricing or product-description errors.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect customer or delivery information.
  • Technical or system errors.
  • Other legitimate business or legal reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to applicable law.

7. Payment

You agree to provide accurate and valid payment information when placing an order.

Payments may be processed through third-party payment providers. SILHOUX does not generally store complete payment-card information on its own systems.

By submitting payment information, you authorize the applicable payment provider to process the transaction for the amount due.

8. Shipping and Delivery

We will make reasonable efforts to deliver products within the estimated delivery timeframe communicated at the time of purchase.

Delivery times may vary depending on:

  • Product availability.
  • Delivery location.
  • Courier or logistics provider.
  • Weather or other unforeseen circumstances.
  • Public holidays.
  • Manufacturing or customization requirements.
  • Other circumstances beyond our reasonable control.

Delivery dates and estimates are not guaranteed unless expressly stated otherwise.

You are responsible for providing a complete and accurate delivery address and contact information.

9. Furniture Delivery and Inspection

Because furniture may be large, heavy, or fragile, customers should inspect products promptly after delivery.

If your product arrives damaged, defective, or incorrect, please contact SILHOUX as soon as possible and provide photographs or other information requested by our customer-service team.

Where appropriate, please retain the original packaging until the issue has been resolved.

Returns, replacements, and refunds are subject to our applicable Refund Policy.

10. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and order cancellations are governed by the SILHOUX Refund Policy applicable to your purchase.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights available to you under applicable law.

11. Custom and Personalized Products

If SILHOUX offers customized, personalized, made-to-order, or specially manufactured products, additional terms may apply.

Such products may have different cancellation, return, replacement, and refund conditions because they are produced specifically for the customer.

Any applicable conditions will be communicated before or during the purchase process.

12. User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login information.
  • Providing accurate account information.
  • Keeping your account information up to date.
  • Not allowing unauthorized individuals to use your account.

You should notify us promptly if you believe your account has been accessed without authorization.

13. Acceptable Use

You agree not to use our website to:

  • Violate any applicable law or regulation.
  • Commit fraud or facilitate fraudulent transactions.
  • Attempt to gain unauthorized access to our systems.
  • Introduce viruses, malware, or other harmful code.
  • Interfere with the operation or security of our website.
  • Copy, reproduce, or exploit website content without authorization.
  • Use automated systems to scrape, collect, or extract website content without our permission.
  • Impersonate SILHOUX or another person or organization.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

14. Intellectual Property

All content on the SILHOUX website, including but not limited to:

  • Logos and trademarks.
  • Product photographs.
  • Product descriptions.
  • Text and graphics.
  • Website design and layout.
  • Videos and other media.

is owned by or licensed to SILHOUX and is protected by applicable intellectual-property laws.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

15. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other service providers.

We may also provide links to third-party websites. SILHOUX is not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed the applicable privacy practices.

17. Promotions and Discounts

From time to time, SILHOUX may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

  • Promotions may have specific eligibility requirements.
  • Promotional codes cannot be combined unless expressly permitted.
  • Promotions may have expiration dates.
  • We reserve the right to modify or withdraw promotions where permitted by law.

Additional terms may apply to individual promotions.

18. Disclaimer

We make reasonable efforts to keep our website accurate and available. However, the website and its content are provided subject to availability and applicable law.

We do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be completely error-free.
  • Product information will always be free from typographical or technical errors.
  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SILHOUX will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold SILHOUX harmless from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

21. Force Majeure

SILHOUX will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic events, strikes, transportation disruptions, government actions, supply-chain disruptions, technical failures, or other events that could not reasonably be prevented or anticipated.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated Terms will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory laws.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of SILHOUX's business, subject to applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies or terms expressly incorporated into our website or applicable to your purchase, constitute the agreement between you and SILHOUX regarding your use of our website and purchase of products.

26. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

SILHOUX
Website: www.silhoux.in
Phone: 828-703-1305
Email: scm@arra.co.in
Address: Survey No 112/4, No 7, Yalachaguppe Village, Tavarekere Hobli, Bangalore, Karnataka, 562130, India

We will make reasonable efforts to respond to your inquiries and assist you with questions concerning our products, orders, or policies.