Shipping policy

Last updated: August 26, 2026

Thank you for shopping with SILHOUX. This Shipping Policy explains how we process, ship, and deliver orders placed through www.silhoux.in.

1. Shipping Coverage

SILHOUX currently ships products to eligible delivery locations within India.

Shipping availability may vary depending on the product, delivery address, size and weight of the furniture, and logistics service availability.

Before placing an order, please ensure that your shipping address and contact details are accurate and complete.

2. Order Processing

Orders are generally processed after payment has been successfully received and the order has been confirmed.

Processing times may vary depending on:

  • Product availability.
  • Product size and specifications.
  • Whether the product is made-to-order or customized.
  • Order volume.
  • Verification requirements.
  • Public holidays and non-working days.

We will make reasonable efforts to process your order within the timeframe communicated at the time of purchase.

3. Estimated Delivery Time

Estimated delivery timelines will depend on your delivery location, product availability, and the logistics provider used.

For standard orders, delivery may generally take 7–15 business days after order confirmation.

Customized, made-to-order, or specially manufactured furniture may require additional time. Any applicable estimated production or delivery timeline will be communicated during the purchase process.

Delivery estimates are indicative and may be affected by circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is finalized.

Shipping charges may vary based on:

  • Delivery location.
  • Product size and weight.
  • Number of products ordered.
  • Special handling requirements.
  • Delivery method.

If free shipping is offered for a particular product, location, or promotional period, the applicable terms will be displayed at the time of purchase.

5. Furniture Delivery

Furniture products can be large, heavy, or fragile. Depending on the product and delivery location, delivery may require special handling.

Customers are responsible for ensuring that:

  • The delivery address is accessible to the delivery team.
  • There is sufficient space to receive the furniture.
  • Building access, entrances, stairways, elevators, and other access points are suitable for the product.
  • Any necessary building or society permissions are obtained before delivery.

Additional charges may apply if special delivery arrangements are required, where such charges are permitted and communicated in advance.

6. Delivery Attempts

Our logistics partner may attempt delivery at the address provided during checkout.

Please ensure that someone is available to receive the order where required.

If delivery cannot be completed because:

  • Nobody is available to receive the order.
  • The address or contact information is incorrect.
  • The delivery location is inaccessible.
  • The customer refuses delivery without an applicable reason.
  • Required building or location access is unavailable.

additional delivery attempts or charges may apply, subject to the circumstances and applicable law.

7. Tracking Your Order

Where tracking is available, SILHOUX or its logistics partner may provide tracking information through email, SMS, WhatsApp, or another available communication method.

Tracking availability may vary depending on the shipping service and delivery location.

8. Delayed Deliveries

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Transportation or logistics disruptions.
  • Public holidays.
  • Strikes or labor disruptions.
  • Government restrictions.
  • Road closures.
  • High demand or unexpected order volumes.
  • Supply-chain disruptions.
  • Product manufacturing or customization delays.
  • Incorrect or incomplete delivery information.

If your order is significantly delayed, please contact us so that we can assist you with the latest available delivery information.

9. Damaged Products on Delivery

Please inspect your furniture and its packaging as soon as reasonably possible after delivery.

If your product arrives damaged, please:

  1. Take clear photographs and/or videos of the package before opening it, where possible.
  2. Take photographs or videos showing the damage to the product.
  3. Retain the original packaging and relevant shipping materials.
  4. Contact SILHOUX as soon as possible with your order number and supporting photographs or videos.

Do not attempt to repair, modify, or dispose of the damaged product or packaging before contacting us, as this may make it more difficult to assess your claim.

Any replacement, return, or refund will be handled in accordance with our applicable Refund Policy and consumer rights under applicable law.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item or component is missing, please contact us as soon as possible.

Please provide your order number and photographs or other information that may help us investigate the issue.

After verification, SILHOUX may arrange a replacement, delivery of missing components, or another appropriate resolution.

11. Delivery Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate address-change requests before the order is dispatched. However, once an order has been shipped or handed over to a logistics provider, we may not be able to change the delivery address.

Additional charges may apply for approved changes, where applicable.

12. Undeliverable or Returned Shipments

An order may be considered undeliverable if the delivery provider cannot complete delivery because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or other circumstances attributable to the recipient.

If an order is returned to SILHOUX because it could not be delivered, we may contact you to arrange further delivery.

Additional shipping or handling charges may apply where the failed delivery was caused by incorrect or incomplete information provided by the customer, subject to applicable law.

13. Cancellation and Refunds

Order cancellations, returns, replacements, and refunds are subject to the SILHOUX Refund Policy.

If an order is cancelled before dispatch and the cancellation is eligible for a refund, the applicable amount will be refunded to the original payment method.

For orders that have already been dispatched, additional conditions may apply.

14. Customized and Made-to-Order Products

Customized, personalized, or made-to-order furniture may have longer production and delivery timelines than standard products.

The applicable estimated timeline will be communicated at the time of purchase or through the order confirmation.

Because these products may be manufactured specifically for a customer, cancellation and return conditions may differ from standard products, subject to applicable law.

15. Contact Us

If you have questions about your order, delivery, shipping charges, or a damaged shipment, please contact SILHOUX:

SILHOUX
Website: www.silhoux.in
Phone: 828-703-1305
Email: scm@arra.co.in
Address: Survey No 112/4, No 7, Yalachaguppe Village, Tavarekere Hobli, Bangalore, Karnataka, 562130, India

When contacting us about an order, please include your order number, delivery address, and a brief description of the issue so we can assist you efficiently.