Orion Urban Maze 3 Seater Premium Polyester Upholstered Sofa in White & Black

Warranty Period: 24 Months from the date of purchase.
Coverage: Limited to manufacturing defects only.
Eligibility: Valid only with a purchase invoice.
Remedy: SILHOUX may repair, replace, or resolve the defect at its discretion.
Additional Terms: Replacement only for non‑repairable defects; warranty is non‑transferable; any alteration or modification voids the warranty.

Not Covered Under Warranty:

• Variations within industry norms (e.g., limited fabric movement);
• Cuts, scratches, dents, impact damage, accidents;
• Incorrect storage, assembly, installation, use, maintenance, or cleaning methods/products;
• Upholstery, covers, cushion covers;
• Usage beyond intended purpose; normal wear & tear;
• Direct or prolonged sunlight exposure;
• Environmental/abnormal conditions (temperature, humidity, water, fire, pressure, stress);
• Abuse, misuse, neglect, accidental damage, improper treatment;
• Natural expansion/contraction of solid wood;
• Glue lines, seasonal splits, or joints opening due to natural wood characteristics.

Service Type: For warranty claims or any product related issues, please email us at support@arra.co.in or call on +91 8287031305.

Disclaimer:

• Product color may vary due to photography, screen resolution, monitor, or mobile display settings;
• Dimensions approximate, may vary ±1–2 inches;
• Natural variations in fabric texture, print, wood grain, leather finish, stitching, quilting, upholstery are normal and not defects;
• Product images are for representation only; actual appearance may vary slightly;
• Minor variations in color, texture, finish, pattern alignment, stitching, or wood grain are inherent to natural materials and do not affect quality/performance.

Important Note:

• Cancellation allowed within 3 days of order confirmation or before shipment (whichever is earlier);
• Requests must be raised via official order communication channel or registered support contact;
• Orders already in dispatch, installation scheduling, or final‑mile movement may not be eligible;
• Marketplace/e‑commerce orders may follow the platform’s cancellation policy.

Care Instruction & Maintenance:

• Use tablecloths, runners, or protective cloths for daily surfaces;
• Clean regularly with a soft cloth; use lightly damp cloth gently when needed;
• Blot/wipe spills immediately with a soft, dry cloth;
• Keep furniture away from direct sunlight;
• Avoid dampness; wipe moisture promptly;
• Do not place hot/cold items directly; use coasters or hot pads;
• Avoid candles, irons, or heat‑generating items directly on surfaces;
• Avoid harsh chemicals, bleach, solvent‑based cleaners, abrasive pads;
• Do not slide/drag objects across finished surfaces;
• Lift furniture when moving — do not drag;
• Sharp objects can cut right through the surface of the wood, leaving behind unsightly scratches and gouges.